LabTech Automated RMM system

In April of 2012 we made a decision to change our RMM (remote monitoring and mangement) system vendor.  We were previously a partner with ZenithInfotech/Continuum and utilized their system including their NOC.  ZenithInfotech was becoming too costly to stay with so after reviewing a few other RMM providers we decided to go with LabTech.  LabTech provided highly configurable monitoring system.  We could provide remote management to our clients based upon each client's profile.  Some clients required more monitoring, some less, and everything in between.  LabTech came preconfigured with scripts to perform a large number of installations and tasks.  It also lets us create new scripts and run them on a scheduled or as needed basis.

I was the primary implementation technician for the LabTech implementation.  We originally started with a virutal server but had to migrate over to a physical server with a large amount of resources due to the amount of client computers that we were monitoring.  The implementation included the removal of existing ZenithInfotech remote agents and the installation of LabTech remote agents.  It also included the integration of the LabTech server and our client database server.

I was responsible for learning the product in and out and then helping to train our technicians on how to use it.  We have had to modify the system in the months since the original implementation.  This has increased my overall knowledge of the product.  I am the "go-to" technician when it comes to the system.  I have recently elevated the privileges of two of my senior technician so that they can help support the system and other technicians.